Product Information
What types of shoes do you offer?
We specialize in comfortable, classic footwear with a focus on Athletic shoes, Boots, Casual wear, Ballet flats, Boat shoes, Clogs, and Casual Straps. Our collection is curated for those who value both style and comfort in their everyday footwear.
Are your shoes true to size?
Yes, our shoes are generally true to size. We recommend consulting our size guide (available on each product page) for specific measurements. If you’re between sizes, we suggest ordering the larger size for optimal comfort.
How do I care for my Classic Shoes?
Care instructions vary by material. Generally, we recommend using appropriate cleaners for leather, suede, or synthetic materials. Specific care instructions are provided with each pair of shoes.
Shipping & Delivery
Where do you ship?
We ship globally to most countries! We’re proud to serve customers worldwide, excluding a few remote areas with logistical constraints (typically some remote regions in Asia and other isolated locations).
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL/FedEx within 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 days after dispatch.
How long until I receive my order?
Please allow 1-2 business days for order processing plus the selected shipping time. Standard shipping takes 10-15 days after dispatch, while free shipping takes 15-25 days after dispatch.
Can I track my order?
Absolutely! Once your order is dispatched, we’ll email you a tracking number so you can follow your package’s journey from our Austin, Texas warehouse to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You may return unworn shoes in their original packaging within 15 days of receipt for a full refund or exchange.
How do I initiate a return?
Please contact our customer support team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and a shipping label.
Who pays for return shipping?
We provide free return shipping labels for items that arrived damaged or defective. For other returns, customers are responsible for return shipping costs.
How long until I receive my refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it appears in your account depends on your financial institution.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information. We never store your complete payment details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or security checks by your card issuer. Please verify your information and try again, or contact your financial institution.
Account & Technical Support
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save your information for future purchases.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.
How do I update my account information?
Log into your account and navigate to “Account Details” where you can update your personal information, shipping addresses, and payment methods.
Contact Information
Can’t find the answer you’re looking for? Our customer support team is always happy to help!
Email: [email protected]
Address: 2896 Ashton Lane, Austin, US 78701
We typically respond to all inquiries within 24 hours during business days.